FAQ's & Security

Questions? Here are some answers…

Pillowfolly.com is powered by Shopify. Every Shopify store has an industry standard 128 Bit SSL encrypted checkout to protect private data. Shopify ensures that your order data is hidden from prying eyes both during and after transactions. We at Pillowfolly.com share your need for privacy and security. We will never sell or knowingly disclose your personal information to anyone.

Feel Better? Now for the fun stuff…

  • All pillows have a zipper and a separate pillow insert that can be removed for cleaning.
  • Our inserts are 90% feather, 10% down encased in a down-proof ticking.
  • Some pillows can also be ordered with a dacron polyester (polyfill) insert instead. If this is available you’ll see that option when you add the pillow to your cart.
  • Pillows will usually ship out in 3-5 working days via UPS. If there is a delay for any reason, we’ll let you know by email.
  • When a style sells out, it may be backordered. Backordered pillows will ship within a few weeks. We’ll provide an approximate ship date by email when we receive your order.
  • Many pillows are few-of-a-kind and when they’re sold out, we won’t be making more.

Need to know more? See washing instructions and more fun stuff about pillows at the bottom of the page.

*Or, send us an email: questions@pillowfolly.com *

Thanks for shopping with us!

Kerry Ann and Layla